Help Center
HELP CENTER
we are here to listen and answer any sewer or drain, waterproofing, underpinning, foundation, concrete repair question
416-400-2685
416-400-2685
We answered the most popular questions about services (sewer, drain, waterproofing, concrete repair, and underpinning)
Billing and warranties. If you didn't find the answer here, we'd be glad to help you by e-mail. Please, email it to info@rooterworx.ca
Billing and warranties. If you didn't find the answer here, we'd be glad to help you by e-mail. Please, email it to info@rooterworx.ca
Common Questions: Services
We advise booking an appointment 24 hours in advance, however, if we have an available spot we could come earlier. We also have an emergency drain crew for situations when you need help immediately.
Our emergency drain crew about an hour to reach out to the customer from the initial call, or less if you are located in a catchment area of our location in Toronto, Mississauga, or Hamilton.
Yes, you could call our office number 24/7, the receptionist taking calls round the clock. We also have an emergency drain crew at your service ready.
Most likely depends on our availability and on how far you live. We serve Toronto and the Great Toronto Area and all surrounding areas. Also, we have locations in Mississauga and Hamilton. We cover Mississauga, Milton, Oakville, Burlington, Hamilton, Halton Hills, Brampton, Caledon, Markham, Richmond Hill, Aurora, New Market, Ajax, Whitby, Stouffville, and more. Please, give us a call at 416-400-2685 or email us at info@rooterworx.ca with your inquiry.
If you have a drain backing up into your basement or suspect drain line blockage. First, the right thing to do is to call a drain service technician to run a drain camera to find out where the clog is located and start from there. If the clog is located on the city's side then the city covers all the cost associated with a drain fix if it is not on the city side then the owner is paying for the service.
Sure we do! We perform all kinds of services from emergency sewer and drain inspection, cleaning, or repair.
Hard water is water with a high level of minerals solved in water. And it is not always good for you or for your plumbing system.
Common signs are white calcium build-ups on plumbing fixtures and pipe fittings.
Hard water could irritate sensitive skin and eyes.
We install water softener systems to improve the quality of the water at the houses.
Common signs are white calcium build-ups on plumbing fixtures and pipe fittings.
Hard water could irritate sensitive skin and eyes.
We install water softener systems to improve the quality of the water at the houses.
About general process differences in foundation underpinning and foundation structural repair, you can read here. And regarding the difference, in general, foundation structural repair is improving foundation stability, mending its weakness. While foundation underpinning reinforces the structure overall. You can reach us directly for a free consultation at 416-400-2685.
Common Questions: Billing & Costs
Absolutely! Please send it to our email directly at info@rooterworx.ca. We will get back with a quote at our earliest convenience.
Homeowners of the City of Toronto are eligible to get up to $3400 (up to 80% of the total cost) city rebate for protecting their basements from flooding and providing relief to the city sewer system during heavy rainfalls. You can learn more by following the link Sump Pump & BWV rebates.
We accept cash, cheque, debit, e-transfers, and all major credit cards like Master Card and Visa. We accept credit card payments not only for small services but also for complex projects such as full house waterproofing, main drain line replacement, and underpinning.
No, we do not. We use portable payment terminals, where all the information you put directly. The same credit/debit machines that are used in retail stores.
Drain repair varies in complexity, parts damaged, time spent, and sizes of the service. Also, the time of the service requested would reflect on the price, if it is an emergency and should be prioritized, it adds up to the cost.
Common Questions: Warranty
Please contact us directly by phone 416-400-2685 or email info@rooterworx.ca, and we would do our best to make everything just right.
We provide warranty for all primary services like waterproofing and main drain replacement, underpinning for 25 years, this warranty is transferrable. And we absolutely would take of this matter free of charge if this our fault, just give us a call at 416-400-2685 or email at info@rooterworx.ca.